Oh dear, I feel such an idiot!
I rang Hobbs this morning and explained about the missing t-shirt. The very nice man on the end of the phone at customer service advised me that an email had been sent, telling me that the yellow t-shirt was in fact, out of stock. I muttered my apologises about not reading my emails properly and promptly hung up whilst I logged on to read my spam.
OK so I am a fool, but why did the item not say "out of stock" when I put it in the shopping basket? lots of other things came up with an "out of stock" message so why not that? and, and why was there no message on the dispatch note?
So you see it is still their fault, sort of, but thought I had better admit to you all what happened before my comments caused the downfall of yet another High Street Store and Hobbs fell off your shopping radar. So apologises Hobbs and I may even shop with you again when you reduce that gorgeous black and white £199 dress!